I have been incorrectly charged, what should I do?
If booking247.com charged you incorrectly: Please contact us at firstname.lastname@example.org and we'll likely need a copy of your bank statement showing the incorrect charges as well as your booking confirmation number and PIN code.
If the property charged you incorrectly: Please reach out to the property directly for help.
Where can I confirm that I have Paid for my booking?
You’ll find your payment confirmation in your confirmation email as well as confirmation voucher. In the booking confirmation email, there is also an option to download a payment confirmation Pdf.
How can I pay for my booking?
You can see in which way you have to pay for your booking either to the hotel upon arrival or directly to booking247.com during your booking process.
I have been charged, do I need to do anything?
No, you don’t need to do anything. We charged you for the price of the booking. If there are additional taxes or charges this information should be displayed on the property page and booking invoice.
Will I need to pay anything additional upon arrival?
Sometimes, you are expected to pay taxes and charges upon arrival if the room price is excluding tax. If this is the case, the amount is stated before you book and in your confirmation email and invoice. If no amount is stated, you should not pay anything upon arrival as that means that your tax is included in the price. All supplements have to be paid directly to hotel as they are not included in the room price.
If the property requests money from you and you believe this is incorrect, you can contact us at email@example.com for further support.
Are meals included in my booking?
On booking247.com meal plan is mentioned for each room to make it easy for guests to select upon their needs. Selected meal plan will also be reflected in your booking invoice. Depending on the property it may be possible to add a meal plan upon arrival. Please contact the property directly 1-2 days before your stay to find out more.
Upon arrival, the room/accommodation I was given did not match what I booked, what should I do?
Upon your booking confirmation and selected room specifications that has been confirmed with our partner hotel, you should get the selected room. You'll likely need to double check with the hotel front desk. If any issues, you can contact us on firstname.lastname@example.org
Can I cancel my booking?
Yes you can, but most properties will charge you the total amount of reservation if your booking is non-refundable. For partially refundable bookings you may have to pay a cancellation fee as per set by the property. Therefore, for the slected room(s) you have to check if there is a fee to pay in case of cancellation or no show and how much it is. That you can see on the property page for each room type and it is also reflected in your confirmation voucher for the slected room(s)
Can I make changes to my booking?
In general, you are not able to change guest information like guest name, email ..etc. If you wish to change the booking dates, that would be possible but it will be treated as a new booking and will depend on the room availability for the new selected dates.
My booking has been cancelled, when will I be refunded?
If you have paid for a booking and it has been cancelled, Booking247.com refunds you immediately. The processing time may take 7 to 10 days and depends on your bank. If you have questions, contact your bank directly.
Why was my booking cancelled or declined?
That will depend on the availability. The property may be overbooked. If that's the case, the partner notifies us within 24 hours. Next, we refund you and cancel your booking.
The processing time may take 7 to 10 days and depends on your bank. If you have questions, contact your bank directly.
If you're notified about the cancellation more than 24 hours after making the booking, please reach out to our Customer Service team at email@example.com
If I need to cancel my booking, will I pay a fee?
If your booking is non-refundable, yes you have to pay the total amount of your reservation. and if it is partially refundable, then you have to pay the cancellation fees set by the hotel should you cancel after set dead time. Cancellation and refund terms will be stated clearly beside each room type during booking process so guest can have an idea. that is stated also in the booking confirmation and invoice for each selected room.
How do I know that my booking was cancelled?
After you cancel a booking with us, you should receive a cancellation confirmation email. Check your inbox and spam/junk mail folders.If you’ve received an email from booking247.com cancelling your booking, your booking has been cancelled and we’ve refunded you. The processing time depends on your bank. If you have questions, contact your bank directly.
Where can I find the cancellation policy?
You can find this in your booking confirmation email as well as on the property page during your booking process.
I have paid for my booking but have not received an email to confirm, what should I do?
After you've booked, you'll get an 'awaiting confirmation' email immediately. Once we know if your booking is confirmed by the accommodation supplier, we'll send another email. This should only take two minutes but sometimes can take longer. Please check your spam/junk mail folders for these emails, they may be there by mistake. If you still haven't received any emails, reach out to us at firstname.lastname@example.org
Can you resend my confirmation email?
We always resend your confirmation email a few days before check-in. If you have a booking247.com's account, you can also find your confirmation for your Booking in your account. If you still need us to resend your confirmation email please reach out to our Customer Service team at email@example.com
I can't find my confirmation email, what should I do?
First check your inbox and spam/junk mail folders, it may be there by mistake. If you have a booking247.com's account, you can also find your confirmation for your Booking in your account.
Why and how long do I need to wait for my booking to be confirmed?
We'll need to check with our accommodation partner to make sure your selection is still available. We do our best to let you know within two minutes via email but that might take a bit longer. Please check your spam/junk mail folders in case this email is there by mistake.
How can I know the status of my booking?
After you've booked, you'll get an 'awaiting confirmation' email immediately. Once we know if your booking is confirmed, we'll send another email. This should only take two minutes but sometimes can take longer. Please check your spam/junk mail folders for these emails, they may be there by mistake. You can also check the status of your booking in your account https://booking247.com/login/1
The property is overbooked and/or can't find my booking, what should I do?
Please contact our customer service as soon as possible at Help & Support numbers. One of team will provide the required expected assistance.
How can I request an extra service from the property?
If you’d like to request an extra service like an extra bed, early check-in, or transportation to the property, please contact the property directly 1-2 days before arrival. There is no guarantee, but they may be able to help.
How can I request an early or late check-in or check-out?
If you’d like to request an early or late check-in or check-out, please contact the property directly 1-2 days before arrival. There is no guarantee, but they may be able to help.
How do I get more information about the room or property facilities?
On the property page, a list of property facilities and room facilities are displayed.
Can I get extra beds/cots for my child(ren)?
It depends on the property’s policy. You can check this information by visiting the children and extra bed policy section on the property page. Typically, additional costs for children, including extra beds/cots are not included in the price. Please contact the property directly 1-2 days before your stay to find out more.
How can I request an invoice?
During the booking process, you can print or save a PDF of your invoice. If you have not done so, you have to sign up if not having a registered account, there you will find your booking and you can print your invoice. Also, you can contact us at firstname.lastname@example.org and place a request with your full name, reservation number and email address, using only Latin characters without any symbols or special characters.
In some cases, it won't be possible for us to supply you with an invoice. You'll need to contact the property or accommodation provider directly.