FAQs (Frequently Asked Questions)
I have been incorrectly charged, what should I do?
Where can I confirm that I have Paid for my booking?
How can I pay for my booking?
I have been charged, do I need to do anything?
Will I need to pay anything additional upon arrival?
Are meals included in my booking?
Upon arrival, the room/accommodation I was given did not match what I booked, what should I do?
Can I cancel my booking?
Can I make changes to my booking?
My booking has been cancelled, when will I be refunded?
Why was my booking cancelled or declined?
If I need to cancel my booking, will I pay a fee?
How do I know that my booking was cancelled?
Where can I find the cancellation policy?
I have paid for my booking but have not received an email to confirm, what should I do?
Can you resend my confirmation email?
I can't find my confirmation email, what should I do?
Why and how long do I need to wait for my booking to be confirmed?
How can I know the status of my booking?
The property is overbooked and/or can't find my booking, what should I do?
How can I request an extra service from the property?
How can I request an early or late check-in or check-out?
How do I get more information about the room or property facilities?
Can I get extra beds/cots for my child(ren)?
How can I request an invoice?

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